Retail customers are no longer loyal to a brand or store or channel. Convenience, promotions, and price points easily lure the consumer away to other stores or channels. The multitude of choices is redefining the omnichannel customers’ expectation of experience at every point of shopping, bringing additional focus on increased customer intimacy and channel expansion.

Excellencium deep eRetail expertise and experience helps retail companies combat the twin pressures of competition and consumer price sensitivity by improving the targeting of promotions to the customers, increasing customer loyalty, and improving the performance of key processes to eliminate bottlenecks and increase satisfaction